Now Storage Ltd (“NS”, “we” or “us”) are committed to protecting your privacy, including online, and in the transparent use of any information you give us. This Privacy Notice (the “Policy”) (together with our Terms & Conditions and License Agreement – here, sets out what information we may hold about you if you provide it, and how that data will be used. No information will be shared more widely than is set out below unless it is required by law.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Who are we?

NS, company registration number 07279723, will be what is known as the “data controller” of the personal data you provide to us.  We are registered with the Information Commissioner’s Office (ICO) under registration number A8262077.  You may contact us at the following address:

Now Storage Ltd

Head Office, Homme Farm

Hom Green

Ross on Wye, HR9 7TF

Phone: +44 (0)800 078 7110

Email: info@nowstorage.co.uk 

Information we collect from you

Unless otherwise agreed with you, we will only collect basic personal data about you which does not include any special information about you (often known as “sensitive personal data”).

This information does, however, includes the likes of your name, address, phone number(s) and email address.

By submitting your personal information to us using this website, you are confirming that the information you are giving is correct and relates to you.

How we use your information

We need to know basic personal data in order to provide you with the services you have engaged us to provide, and to assert our right to be recompensed in return for these services.  If you do not provide this information, then we will be unable to provide the services you have requested.

We will also use your basic personal data to keep in contact with you and to answer any questions or queries you may have submitted.

We may share your information with third party service providers in connection with providing our services to you where we have your permission or such disclosure is required by law.  However, when we use third party service providers, we disclose only the personal data that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes.

We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide you with.

Who has access to your information?

We take all reasonable steps to ensure that your information is processed securely.  All the personal data we hold about you will be processed by our staff in the UK.  No third parties will have access to your personal data unless there is a legal obligation for us to provide them with this.

What we do with your information

All information you provide to us is stored on our secure servers.  Please be aware, however, that your information may be transferred to and stored on a cloud-based system whose servers are located within the European Union (EU).  Should your personal data be stored or transferred to parties outside of the EU, it will be afforded the same level of protection set out in this policy.

We take all reasonable steps to ensure that your information is treated securely.  We ensure that third-party service providers who handle or store data outside the UK or EU, for example through data servers or relays, adhere to the EU-US Privacy Shield.

What we would also like to do with your information

From time to time, we may wish to send you suggestions and recommendations about goods and services that may interest you by email.  However, we will not contact you for marketing purposes unless you have given your prior consent. This information is not shared with third parties and you can change your marketing preferences or unsubscribe at any time by contacting us by email.

How long we keep your information

We only keep your personal information for as long as you are a customer of NS, unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation).

If you consent to marketing, the information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.

Any other information you provide to us is deleted from our secure servers once we have completed our contractual obligations towards you.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Security precautions in place to protect the loss, misuse or alteration of your information

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, disclosure, alternation, unauthorised access or destruction. We do this by having in place a range of appropriate technical and organisational measures. These include measures to deal with any suspected data breach.

Any sensitive information (such as credit or debit card details) is encrypted and protected with secure server software (SSL) with 128-bit encryption: the industry standard for secure commercial transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.  When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.  Additionally, our choice of payment provider allows us to never hold your credit card details on our website.

Non-sensitive personal details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to ensure its security on our systems and try to prevent any unauthorised access, alteration, disclosure or destruction.

Visitors to our website

When you visit https://www.nowstorage.co.uk/  we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the site; where visitors have come to the website from and the pages they visited. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies

Cookies are small text files that are placed on your computer or other device when you access the internet. Our site uses cookies to distinguish you from other users of our site and allow your preferences to be recorded when visiting the website.  This helps us to provide you with a better user experience when you browse our website and also allows us to improve our site.

Cookies may also be used to track your return visits and to remember your preferences when interacting with the website again.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you may modify your browser setting to decline cookies if you prefer.  Without cookies enabled, we can’t guarantee that the website and your experience whilst visiting are as we intended them to be.

What are your rights?

If at any point you believe the information we hold and process on you is incorrect, under the GDPR, you may at any time request a copy of the information we hold on you by contacting us and have it corrected or deleted.

You can also request the erasure of your personal data in any of the specific circumstances set out in Article 17 of the GDPR. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

To contact us about any of your rights, please email info@nowstorage.co.uk  Please provide your full name, phone number and email address when you contact us so we can identify you.

If you are not satisfied with our response or you believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office https://ico.org.uk/

Changes to our privacy policy

We may make changes to this Policy any time. Any changes we may make will be posted on this page.

Any questions or comments about this Policy can be sent to:

Now Storage Ltd

Head Office, Homme Farm

Hom Green

Ross on Wye, HR9 7TF

Phone: +44 (0)800 078 7110

Email: info@nowstorage.co.uk 

This Privacy Policy was last updated on 22 January 2024